Many of our pieces are available to pre-order ahead of the season. Pre-order items will ship from September, and we'll email you the moment yours is on its way — in plenty of time to get your home Christmas-ready.

Pre-orders from our debut collection are dispatched in September 2026, in the order they were received. You'll get an email with tracking as soon as your order is on its way — plenty of time to plan the perfect tree

Once dispatched, standard tracked delivery arrives within 2–3 working days. Please note our debut collection is currently available on pre-order, with orders dispatched in September 2026 — you'll receive a tracking email the moment yours is on its way.

Yes — you can return items within 30 days of delivery for a full refund, provided they're unused and in their original packaging. Return postage for change-of-mind returns is covered by the customer. Full details are on our Shipping & Returns page.

Enjoy free shipping when you spend £50 or more. For orders under £50, standard delivery charges apply and will be shown before you complete your purchase.

Absolutely. Every piece is made from high-quality materials and designed to be part of your Christmas for years to come — store them in their boxes somewhere cool and dry and they'll look beautiful season after season.

Yes — you'll find us at Creative House, Blaydon, Newcastle upon Tyne, NE21 5SJ. We'd love to see you.

We accept all major credit and debit cards, Apple Pay, Google Pay, Shop Pay and Klarna — so you can spread the cost of your Kissmas order if you'd like to

We pack everything with care, but if anything arrives less than perfect, email us within 48 hours with a photo of the item and packaging and we'll arrange a replacement or refund straight away.

We do — Kissmas was born from Pretty Picture Company, our commercial Christmas styling and installation business. For home, venue or corporate installations across the North East, get in touch and we'll take care of everything.

You can reach our customer support through the Contact page, where you’ll find email, form, and other contact options.