Our debut collection is currently available to pre-order. Pre-order items will be dispatched in September 2026, and you'll receive an email with tracking the moment yours is on its way. If your order contains only in-stock items, it ships on our normal timescales below.

We currently ship to all of the United Kingdom — England, Scotland, Wales and Northern Ireland. We hope to bring Kissmas further afield soon

Standard delivery is £4.99 and is FREE on all orders over £50. Delivery costs are calculated and shown at checkout before you pay. Some oversized statement pieces may carry a supplementary large-item charge, shown clearly at checkout.

All orders are sent fully tracked via Royal Mail. Once dispatched, you'll receive a tracking link by email so you can follow your delivery every step of the way.

Standard tracked delivery typically arrives within 2–3 working days of dispatch. Please note pre-order items are dispatched in September 2026 — see Pre-Orders above.

In-stock orders are processed and dispatched within 1–2 working days. During busy festive periods this may extend slightly, but we'll always keep you updated.

Orders placed before 1pm Monday–Friday are processed the same working day. Orders placed after this time, or on weekends and bank holidays, are processed the next working day.

We want you to love every piece. If something isn't right, you can return it within 30 days of delivery for a full refund, provided it's unused and in its original packaging. Return postage for change-of-mind returns is covered by the customer. This policy is in addition to your statutory rights.

Email us at info@kissmasuk.com with your order number and the item(s) you'd like to return, and we'll confirm everything you need. Please use a tracked service and keep your proof of postage — returned items remain your responsibility until they reach us. Please don't send anything back without contacting us first.

Once your return arrives and has been checked, your refund — including your original standard delivery cost where the full order is returned — is processed to your original payment method within 10 working days at most, usually much sooner. We'll email you the moment it's done.

The quickest route to the piece you want is to return the original for a refund and place a new order. If you'd prefer a direct exchange, email us at info@kissmasuk.com and we'll do our best to arrange it, subject to stock.

If anything arrives damaged, faulty, or isn't what you ordered, contact us at info@kissmasuk.com within 48 hours of delivery with a photo and your order number. We'll arrange a replacement or full refund — including all delivery costs — straight away, at no cost to you